At Christian Jewelry, we care about the quality of our products and are committed to providing you with the best possible shopping experience.

And that's not all!
- Our site guarantees total security for your credit card payments.
- You can track the progress of your order in real time on our site.
- Our competent, professional customer service is available 6 days a week.
- Thousands of people already place their trust in us!

Our online store is available 24 hours a day, 7 days a week. To place your order, please follow the steps below:

1. Shopping cart : check the contents of your order and adjust quantities if necessary.
   
2. Customer information: enter your personal details and desired delivery address.
   
3. Delivery: select the delivery method of your choice from the available options.
   
4. Payment: choose from the various payment methods available and check the contents of your order (items, service options, delivery charges).
   
5. Order confirmation: to make sure your order has been registered correctly, you'll need to reach this stage. You can then print out your order confirmation or receive it by e-mail with a tracking number.
   

Please do not hesitate to contact us if you encounter any difficulties during this ordering process.

If you place a complete order and validate it by credit card before 1 p.m., we usually process it the same day. If you place your order after 1 p.m., we usually process it within 24 hours.

We prepare orders from Monday to Saturday, as soon as all products are available. If an item is unavailable, your order will be processed as soon as we receive it. Our products are shipped from several shipping centers, which may result in several packages being received for the same order. In this case, you will receive a tracking number by e-mail.

Once your order has been validated, you have24 hoursto contact our customer service department to request a cancellation or modification. After this time, we will unfortunately no longer be able to accept requests for cancellation or modification, as your order will already have been prepared.

If you have a valid coupon code, you can enter it in the “Discount code” box in your shopping basket, then click “Apply”.

First, make sure that the tracking link is https://christian-jewelry.us/pages/order-tracking.

If you don't see any information about your tracking number, don't worry. Tracking information is usually available within 5 to 8 working days, while the carrier updates the information.

First of all, please check whether you have received the order confirmation e-mail in your spam folder.

If you still can't find it, please contact our customer service department and we'll be happy to help you solve the problem.

Of course we do! Don't hesitate to contact us to find out more about an item's size.

Please note that some items in our catalog are very popular, which may result in slightly longer delivery times than those shown below.

Delivery times for France:
Processing your order, manufacturing the products and delivering your order takes between 11 and 19 working days*. Our team will do its utmost to ensure that you receive your order as quickly as possible.
*Please note that these times do not take into account any delays that may be caused by administrative decisions (for example, customs control), strikes or other circumstances beyond the control of Christian Jewelry™.

Free shipping anywhere in the USA

When you receive your order, it is essential to check that the package has not been damaged in transit and that the product is in perfect condition. If the package is damaged, it is important to report this to the driver and note the details on the carrier's delivery note.
We strongly recommend that you keep the original packaging, as it may be useful if you need to return the product, or if you wish to exercise your right of withdrawal.

As a first step, we recommend that you check the tracking of your parcel using the link to the tracking interface sent by e-mail after your order. If the tracking indicates that delivery is in progress, we advise you to be patient.
If your package is on hold with the carrier, you can pick it up at the address indicated on the delivery notice.
Please also check that the delivery address you provided when you placed your order is correct by checking your order tracking.

Before contacting us, please check your order confirmation to see if the product you ordered is different from the one you received.
If you have indeed received a different item from the one you ordered, please contact customer service by e-mail.

In order to guarantee optimal delivery times and to avoid excessive delays, your order may be shipped in several packages.
Please check your order confirmation e-mail to ensure that you have not received multiple tracking numbers from our carrier.
If you have received all the parcels but some products are still missing, please contact our customer service department by e-mail.

We make every effort to ensure that your order is delivered in perfect condition and in accordance with your expectations.
However, if you receive a faulty product, please contact us immediately. We are committed to finding a satisfactory solution for you.

Of course.

If this happens, please contact us. You have 14 days from receipt of the goods to request a full refund and return the product to us in its original condition.
You are responsible for return shipping costs. Please contact us in advance and consult our Returns Policy.

You have 14 days from receipt of your order to exercise your right of withdrawal. Please refer to our general terms and conditions of sale for details of how to exercise this right.

If you wish to cancel your order, please contact us by e-mail and consult our returns policy.
The product must be returned complete, with all accessories, if any, and in a condition suitable for resale.

You are responsible for return shipping costs, only the shipping costs paid at the time of order will be reimbursed.

We accept all major credit cards. It is also possible to pay via Apple Pay if you wish.

For reasons of simplicity, we do not accept bank checks, SEPA transfers or cash on delivery.

Please check that your card's expiry date has not passed.
Next, make sure you have correctly entered your first AND last name in the corresponding field.
If your bank transaction is refused, this may be because you have exceeded your authorized limit. We recommend that you contact your bank to check the amount of this limit.
In the meantime, you can pay for your order using another credit card or another payment method.

If your payment is authorized, you will receive an order confirmation e-mail and the amount due will be debited within 24 hours.

If your card is not authorized, it will not be debited. This is a rejection by the bank. In this case, please use another credit card or another means of payment.

Our site is hosted by Shopify Inc. and we have a 256-bit SSL security certificate.

All information relating to pages, content, credit cards and transactions is therefore protected by the same level of security used by banks.
For further information on this subject, please consult our legal notice.

At Christian Jewelry, we offer a Money Back Guarantee to our customers.

If you are not satisfied with your purchase, you can notify us within 14 days for a refund.
In the event of a defective product, we'll find a win-win solution for you, such as a refund, free exchange or unique promotional code.
We also guarantee a win-win solution if your order is not delivered on time (see Delivery times).
For more information on our returns policy, please contact us and consult our terms and conditions.
We are committed to providing a stress-free online shopping experience and value our customers' feedback.

Please contact us directly!

If you have any questions about our site, a product or your order, please do not hesitate to contact our team at contact@christian-jewelry.us.

We'll be happy to answer all your queries and help you with your purchases.