Refund Policy

Christian Jewelry™ Return and Refund Policy

Introduction:

At Christian Jewelry™, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please take a moment to read our return policy to make the return process as quick and easy as possible.

Return period :

You have 14 days from the date of receipt of your package to return an item to us. After this period, we unfortunately cannot accept returns or offer refunds.

How to return an item :

Before sending a return, pleasecontact us at contact@christian-jewelry.us or via our contact page. We will provide you with detailed instructions for the returns process.
Preparing the parcel: Make sure the item is in the same condition as when you received it. It must be in its original packaging and with all labels attached.
Sending the parcel: Once you have received instructions from our customer service department, you can return your parcel. Returns are free of charge if the product is faulty, so there are no additional costs. Otherwise, you will be responsible for the return shipping costs.

Refunds :

Upon receipt and inspection of the returned item, we will inform you by e-mail if the return is accepted. If so, the refund will be processed as soon as possible and automatically applied to your original payment method.

Exchanges :

If you wish to exchange an item for a different size or model, please also contact us via the after-sales service e-mail address or our contact page. We will provide you with the necessary instructions.

Questions:

If you have any questions about our returns policy or need any assistance, please do not hesitate to contact us at contact@christian-jewelry.us or via our contact page. Our team will be happy to help you.

We thank you for your trust and hope your Christian Jewelry™ purchases bring you complete satisfaction.

Christian Jewelry™ Refund Policy

At Christian Jewelry™, we are committed to providing a satisfying shopping experience for our customers. We understand that sometimes a product may not meet your expectations or may have a defect. That's why we've implemented a 14-day return policy .

Here are the details of our return policy:

Return period : You have a period of 14 days from receipt of your order to inform us of your intention to return a product. After this period, we cannot accept returns.
Eligible products: All products related to Christian Jewelry™ and related accessories may be returned, with the exception of personalized products or products indicated as non-returnable for health or safety reasons.
Circumstances for refund:

Change of mind: If you change your mind after receiving the product, you can return it within 14 days. Products must be unused, undamaged and in their original packaging.
Defective/broken products : If a product is defective or breaks within 14 days of receipt, please contact us to arrange a replacement or refund.
Damaged products on arrival: If a product arrives damaged, please contact us within 14 days for a replacement or refund.
Incorrect product: If you receive an incorrect product, please contact us within 14 days for a replacement or refund.
Product not received: If your product has not arrived within 30 days of the scheduled delivery date, please contact us.
Cancellation after order: If you wish to cancel your order after you have placed it, please contact us as soon as possible. We will do our best to stop shipping, but if the product has already been shipped, you will need to return it for a refund.

Return shipping costs: Return shipping costs are at the customer's expense, except in the case of a defective product, damaged upon arrival, incorrect product, or in the event of an error on our part during shipping. We recommend that you use a trackable shipping service to ensure a safe return.
Return process: To initiate a return, please contact us by e-mail at contact@christian-jewelry.us with the following information: order number, product name, reason for return and your contact details. We will provide you with specific return instructions and a return address.
Refunds: Once we have received the returned product and checked its condition, we will refund the total amount of the purchase, including the initial delivery costs, within a reasonable period of time. The refund will be made according to the method of payment used for the original purchase.
Exceptions: In certain exceptional cases, such as products damaged in transit or shipping errors, we may offer a product replacement rather than a refund. We will assess each situation on a case-by-case basis to arrive at a satisfactory solution.
Receipt of return request : As soon as we receive your return request, our team undertakes to respond within 48 hours to give you precise instructions on how to return the product.
Product inspection : When we receive your product, we carry out an inspection that can take up to 48 hours. We verify the condition of the product and compliance with our return policy.

Refund processing:

If everything is in order, we process the refund immediately. The refund period then depends on the method of payment used for the original purchase. For credit and debit cards, it can take between 5 and 10 working days for the amount to appear in your account.

Refund method:

We issue refunds using the same payment method you used for your original purchase. This means that if you paid by credit card, the refund will be credited to that same card. If you used an online payment service, the refund will be made to that same service.

Product returns:

Returns must be made in their original condition and complete (packaging, accessories, instructions...) allowing them to be remarketed in new condition, accompanied by the purchase invoice.

Contact us:

If a customer wishes to return a product, they must contact us by e-mail at contact@christian-jewelry.us within 14 days of receiving the order. The customer must provide the following information:

Full name
Address
Telephone number
E-mail address
Order number
Name of product to be returned
Reason for return

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